Economic Crisis Management in Hospitality and Tourism Industry

INSTITUTE FOR INTERNATIONAL MANAGEMENT AND TECHNOLOGY OXFORD BROOKES UNIVERSITY, GURGAON Issues in International cordial reception and tourism Management U 54082 Module leader Ms. Bandana Rai meekness ECONOMIC CRISIS IN HOSPITALITY & TOURISM INDUSTRY Submitted by Pavitra Mehrotra educatee Id 010109029 Abstr present In the recent scenario, cordial reception and touring carry sphere has arrive an of import spokesperson of daily life history still which is now experiencing threefold ch e actu every last(predicate)y(prenominal)enges because of the spherical sparing crisis.Besi stilbestrol tourerry, umpteen former(a) industries ar in a position to create affluence and stintingal development opportunities, which in any case considered rocky to develop. After a signifi nett reduction in 2009, tourism labor boomed sound-knitly in 2010 and 2011 the supranational tourist arrivals were predictable to development considerably. As tourism is a steadily growing sector, and a more(prenominal) globally connected, which is already indulged with a maximum population, so in such environs it is often considered different to think ab bulge Crisis Management.Related es regularise kind Between hospitality and touristryAc confederacying material Advertising in Tourism IndustryBut this thing is often neglected and alike aboutly considered a task to be unusually thought upon when Crisis really takes place. Purpose This check up on study is d one(a) to know how monetary crisis occurs in tourism application and how it suffer be overcome. So this enquiry name named scotch Crisis in cordial reception and Tourism Industry will tell about the doctor of scotch crisis on this attention and the recommendation to overcome it. Methodology It was an seek to determine the impact of economical Crisis in hospitality Industry, and its main objectives were * To investigate shun effects of economic crisis in this industry. To investigate the possib ilities and importance of contraceptive device crisis steering within embodied framework. * To recognize the importance of crisis mean and ecesisal measures. Keywords hospitality, tourism, crisis, economic uncertainty, growth, and tourism food market place study Type Research Paper Introduction The word crisis is derived from the Greek word krisis, which means differentiation. (Dirk, 2003). In wakeless ground, crisis was utilise to describe the differentiation i. e. eparation in the midst of actual and proposed incident. National political sparing was the first to use crisis for its operations. Their credit line administration endureed to look into the matter when the conditions were acquiring worse due to shortage of crude oil in 1970s. The company was unable to solve this oil shortage due to lack of berth focussing, so this laid the consequence of coping with crisis. Crisis Management, the term usually refers to shift of tasks and procedures done when a crisis m aterialize.Different types of crisis direction and correlating activities be categorized in regards to the go and differentiation between different somas. Crisis Management as a scheme refers to the root word of people who argon responsible for crisis management activities. Mainly middle(a) and overturn level employees and the external factors join with the upper management as essential part of crisis. Although crisis management has abided by dint of various attempts of explanations and theories, but trough now none of the standards have been found to overcome it.Crisis management should be implicit as a preparation to avoid uncertain hurt or negative effects. Taking the bidding of crisis management into consideration, the pr end pointant roleion of actually surviving with the crisis is acknowledged. Therefore, both(prenominal) the activities of prevention and struggling should be comprehended to crisis management as should be apprehended as a comprehensive management problem. This part of crisis management is dependable on crisis terminology, both part of secureness official planning are besides independent from it. Literature ReviewAs quoted by Krystek and Schulten art administration predominantly terms crisis as a march that negatively influences the development of a company to a sizable uttermost (Krystek, 1987 Schulten, 1995). check to this the crisis either endangers or makes the survival of the bear upon company im viable. In words of Burtscher, a company should just now be spoken of when the achievements of empirical or dominant goals, which are decisive factors in the survival of the inbuilt system, are honorablely endangered. (Burtscher 1996, p. 31). other group of authors Sonmez, Bachmann and Allen in 1994 defined tourism crises in even more concrete terms as any natural event which can threaten the normal operations and conduct of tourism finishings boilersuit reputation for safety, attractiveness, and comfort by neg atively change visitors perceptions of the lasts and, in turn, cause downtown in the local endure and tourism economy, and interrupt the continuity of business operations for the local excursion and tourism industry, by the reduction in tourist arrivals and usances. (Sonmez et. al. 1994, p. 22). Later after 2 social classs in 1996, Scheler defines crisis management as . measures of all types which allow a business to cope with a suddenly occurring danger or lay on the line situation in order to return as quickly as possible to normal business routine. (Scherler, 1996, p. 17). A nonher author Weinberg and Konert in 1985 argued that subjectiveness experienced through the product, the utility, the contribution make to the consumers quality of life (Weinberg and Konert, 1985, p. 85).Years later Haedrich in 1998, proved that in year 1991, that 40. 6 percent of the companies interviewed were in a position to implement their planned matched strategies unhindered by affable dem ands. The onset of a negative event will cast up this sum up even further. (Haedrich, 1998). Luhmann excessively quoted that risk assessment and the readiness for risk acceptance is not only a physiological but mainly a social problem. We behave as it is expect by the relevant reference groups or as we-whether in accordance with or against the opinion-are socialized. Luhmann, 1991, p. 11). According to Romeo if a high degree of object-specific interest group exists, it can be assumed due to the great load and a unassailable discrimination effect in comparison to positive stimuli. (Romeo, 1991). Another author Krielkamp described risk as the possible negative consequences of the consumers behavior as perceived by the consumer. Seen from this point of view, risk during the cash in ones chips decision is the deviation that can exist between the expected and the final, subjectiveness experienced tourism product.If this perceived risk exceeds a certain permissiveness shelter, the consumer tried to slim down this risk using reductions techniques product than for a material product. (Krielkamp, 1998). According to Ritchie and Crouch, it is important for the tourist to know the dangers that exist in a destination in order to adjust their behavior and, jiffyly, to set these in relation to the usual danger at the stead. (Ritchie and Crouch, 1997). Tschiderers defines the holiday location product as a bundle of market services, which are made up of constant core part and a derived variable furnish.And the natural offer as a core service of the service bundle, with a few draw offions, is the core of holiday tourism and, on that pointfore, the deciding divisor of the services. (Tschiderers, 1980) ECONOMIC CRISIS IN HOSPITALITY & TOURISM INDUSTRY Tourism has an important impact on economies, societies and cultures of countries. From boosting economic growth to improving the social fabric and material resourcing to repair living conditions, the tourism ha s started to act upon.Its obvious that tourism contributes to economic and social treat, but the strength of transaction differs remarkably from region to region depending upon the level of Obviously, tourism contribution to economic and social progress, the strength of its action differs probatively from country to country depending on its level of development and the regimen attended on them. As with the most industries hospitality and tourism sector is also experiencing spell of challenges as a result of global economic crisis.The industry is feeling the impact of a reduction capital market and non-mandatory spending by both corporate and individual customers. Tourism has suffered a lot during the global economic crisis on that point was a turn down of 4% of international tourist arrivals in 2009, and revenues from international tourism dismiss by 6% by 2009. Motivations of travel for 2011 have been to traditional tourist destinations (58%), while 28% wanted to regard sas sy destinations. (Global Financial Crisis Bulletin, Protiviti, 2009) Based on existing forecasting, the quarterly increase in hotel RevPAR is not expected until the second the second quarter of 2010.Corporate travel which posters to 18% of airline revenue has also decreased consecutively as companies all around the worldly concern are getting determined to reduce speak tos. With partial elaborateness contingencies, some(prenominal) hotels and companies are looking forward to correct the capability of their sales and marketing expenditure and assigning prevailing brand value so as to gain customer loyalty and market share. According to a new report of UNWTO 2011 International Tourism Results and Prospects for 2012 during the year 2011 tourist arrivals grew up by about 4% to a total of 980 million.As produce in the report, in 2012 the resembling will continue to grow, at a slow pace most likely precise close to one billion tourists. The increase in 2011 was 4. 4% (980 millio n in the year 2011, compared with 939 million in the year 2010). (Universitatea Danubius Galati, 2012) Tourism development during Global Economic Crisis Tourism industry in the recent decades has proved to be an important element in the economic growth. The increase number of tourists, tourism business growth, but also being an area that is still a major employer in the labor market motivates positive development of the global Hospitality & Tourism sector.The involvement of tourism industry in global gross home(prenominal) product is striking 9% with only slightly smaller than the banking sector representing 11%, but higher than the automotive industry that is 8. 8%. This figure is itself very impressing, but taking into consideration the global situation wrenchs even more valuable. The year 2011 was characterized by a deadlock in the global economy that seems to feel in a series of events leading to political imbalance in countries in the nitty-gritty East and North Africa, a nd natural disasters, also as in earthquakes in Japan.The global economic crisis of 2008-2009 had a important impact on international tourism industry, the most severe so far in the last decades. International tourist arrivals declined by 4% and international tourism receipts by 6%. In 2010, the sector rebounded strongly (international tourist arrivals grew by 7%) demonstrating the resilience of tourism demand. (http//www. unglobalpulse. org/projects/rivaf- explore-economic-crisis-tourism -decline-and-its-impact-poor) The shock of Economic Crisis on Tourism and Hospitality institutionwide demarcationes have describe a declination in sales of lodging, food service events and other hospitality products and some have closed their doors forever. The declination has resulted not only from smaller number of customers in hotels, restaurants, conference and convention centers, etc. , but also from a momentous decline in the average expenditure per guest (Pizam, 2009) The decline in inte rnational tourism in 2009 was matte globally, but specifically shanghaied destinations with a higher dependence on the European and US source markets.All world regions suffered a decline in international tourist arrivals with the exception of Africa. By income level, low-income countries have been less adversely affected by the global crisis and have recovered comparatively faster. Business tourism was more affected than other segments, but available teaching does not allow for a detailed impact compendium by a segment. Employment in tourism was less impacted and tended to recover quicker than in other economic sectors according to data on employment in hotels and restaurants (the available proxy used in there port to evaluate the impact of the crisis on tourism employment).The quoin had caused serious problems for extravagance hotels all around the world. However, many hotels in international markets, particularly the ones catering to leisure travelers, were not as some(pre nominal) of affected. The popularity and growth of the luxury hotel sector in recent years commend that a strong return may not be idealistic (Barsky, 2009). (UNWTO, 2010) More specifically * Europe ended the year 2009 by 6% declination. Destinations in Central, easterly and Northern Europe were predominantly poorly affected, as compared to the results in Western, Confederate and Mediterranean Europe that were relatively better. Asia and the Pacific (? 2%) showed an unexpected rebound. The second half of 2009 measured a 3% growth, reflecting enhanced regional economic results and scenarios. * In the Americas (? 5%), the Caribbean returned to growth in the last four months of 2009. * The Middle East (? 6%), though far-far better from the growth levels of previous years, had a positive second half in 2009. * Africa (+5%) was a strong performer, with sub-Saharan destinations doing particularly hearty business. (Q Finance, 2012) Crisis Handling StrategiesThe further area of crisis man agement concerns with the coating of basic courses of action for crisis handling. The basic require of crisis handling schema is the pressure of the developments of the effects caused by negative consequence of global economic crisis. The forms of a crisis handling outline can be either of the both i. e. Offensive handling and defending handling. 1. Offensive handling strategy The aim of an repellant handling strategy is to timely and systematically implement the measures that pass and contains the cause and the effects connect to identifying the problem area.To make this handling strategy work the ecesis must be prepared, intended and independently, to accept all the parts of activities, particularly customers, stakeholders and the state, that something has not worked as anticipated. An essential part of the offensive handling strategy is the attempt to eradicate the causes of the problems. Despite large number of efforts, there will remain of all time some problem area s for which this is not possible for example, natural disasters. In such cases, a long-term well thought-out offensive strategy can be used to agree to and capitalise on the event. Dirk, 2003) 2. Defensive handling strategy With a defensive handling strategy, it is taken in consideration without knowing the consequences and knowledge of the circumstances, not to act upon them, but to wait to react in order to bring the situation under control. The aim is to elude the crisis as far as possible and not to strengthen the circumstances with an individuals action. In practice, the defensive handling strategy can be often observed. This is certainly also affected by the verity that offensive handling strategy and info given come with unknown attention in the preliminary stage. The greater scope with regard to handling and structuring but also the sensibleness of voluntarily lecture on social responsibility means that an offensive handling strategy has a lot going for it. If the crisis is understood in such terms, it offers the guess to develop the organization further and ensures the influence in the various spheres of activities. (Dirk, 2003) Crisis homework and Organizational measures Planning is defined as a constructive process that defines how the organizations stakeholders want to see a future process to be developed.Hence planning is the opposite of brain-storming, ad-hoc decisions that are dependent on chance. In the crisis process and implementation process, there are three discrete stages i. e. generic Planning, Contingency Planning and Preventive Planning (WEU, 1995). 1. Generic Planning- it reclines planning foundation garment for possible crisis situations. The aim is to identify fundamental requirements and potentials. In addition, the ensuring planning stages should be made simple and plans that speed up the process. The questions that are related to organizations structure as well as to the workflow organization that are much influence and unw avering by it.Generic planning is followed by the predictable investigation of certain crisis synopsis. The basic aim is to work out and evaluate different privileges in order to keep them accessible as tactics of action. This outline of planning is also known as substitute planning or emergency planning. 2. Contingency Planning- In brief, contingency planning for predictable events enables the organization to get a boost up start that fundamentally helps the company to be more reliable about their decisions in critical situations like under pressure.The planning process in terms of detailing is throttle to economic and human necessities as on the well as within boundaries of imagination. So a lot of attention is necessitate when it concerns with situations for which there is very short reaction time left. 3. Preventive Planning- Whenever a negative is prevailing on an organization, then preventive planning is used. Depending on the need with which the task should be completed, i. e. depending on the speed with which the crisis is increasing, this can only happen through the adaptation of various survival plans.The aim of these option plans, which are made up on the outline of preventive planning, is the application and preparation of feasible solutions to the increasing crisis situation. For all planning actions of preventive planning, the findings and result of previous steps and also the contingency planning are used as an initial point of start. Although these rare results of the applied contingency are being used in this application, the use of the least part of the contingency plan considerably shortens the preventive planning process.It is important to think through crisis planning and organizational preparation in good times as it is to be implemented in reality. With its implementation, one of the essential factors for a winning crisis management is met (Mileti and Sorensen, 1987 Reilly, 1987) Conclusion In 2011, world tourism has emerged fully from the crisis, say experts unanimously. Trend of increasing profits and the number of tourists will continue over the next few years, and this year could be even set a new record for number of trips, reports World Travel Monitor Forum.As shown in the statistics world tourism industry activity increases in importance. The main index, tourist arrivals, is increasing, and sales in 2011 of 4. 4% are significant. According to the WTO officials, tourism is very important in emerging economies, tourism affects the entire economy by reducing debt, trade deficit and creating jobs. Besides the critical economic dimension, tourism is very important socially and culturally, favoring communication between different cultures, it can have an influence on mentality and geopolitical developments worldwide. Bibliography * Barsky, J. 2009). Luxury Hotel and box View from around the World. ONLINE Available at http//www. lhw. com/download_s/230. pdf. Accessed 25 October 12 * Burtscher, J. G. (1996). Wertorientiertes Krisenmanagement, Diss. * Dirk Glaesser, 2003. Crisis Management in the Tourism Industry. Edition. Butterworth-Heinemann. * Haedrich, G. (1998a). Kommunikationspolitik. In Tourismus- Management (G. Haedrich et al. , eds) pp. 379-403, de Gruyter. * Krielkamp, E. (1998). Strategisches Planung in Tourismus, In Tourismus- Management (G. Haedrich et al. , eds) pp. 287-324, de Gruyter. Krystek, U. (1987). Unternehmungskrisen. Gabler. * Luhmann, N. (1991). Soziologie des Risikos. de Gruyter. * Pizam, A. (2009). The Global Financial Crisis and Its Impact on the Hospitality Industry. International diary of Hospitality Management, 28, 301 * Protiviti. 2009. Global Financial Crisis Bulletin. ONLINE Available at http//www. protiviti. in/en-US/Documents/Newsletters/Global-Financial-Crisis/FinCrisis_Bulletin061909. pdf. Accessed 24 October 12. * Rirchie, B. and Crouch, G. (1997). Quality, price and the tourism experience. In Quality Management in Tourism (AIEST, ed. Vol. 39, pp . 117-39, AIEST. * Romeo, J. (1991). The effect of negative info on the evaluations of brand extensions and the family brand. In Advances in Consumer Research, Proceedings, (R. Holman and M. Solomon, eds) Vol. 18, pp. 399-406. * Scherler, P. (1996). Management der Krisenkommunikation. Helbig & Lichtenhahn. * Schulten, M. F. (1995). Die Erlebnis-gesselschaft. Campus Verlag. * Sonmez, S. F. , Backman, S. J. and Allen, L. R. (1994). Managing Tourism Crises. Clemson University. * Tourism and Hotels Industry Market abridgment and Trends QFINANCE. 2012.Tourism and Hotels Industry Market compendium and Trends QFINANCE. ONLINE Available at http//www. qfinance. com/sector-profiles/tourism-and-hotels. Accessed 28 October 2012. * Tschiderer, F. (1980). Ferienortplanung. capital of Minnesota Haupt Verlag. * Universitatea Danubius Galati. 2012. Acta Universitatis Danubius. Aconomica. ONLINE Available at http//journals. univ-danubius. ro/index. php/oeconomica/ expression/view/1256. Accesse d 24 October 12. * Weinberg, P. and Konert, F. -J. (1985). Vom Produkt zur Produktperson-lichkeit. Absatzwirtschaft, 2, 85-97. * World Tourism Organization (UNWTO). 012. World Tourism Organization (UNWTO). ONLINE Available at http//www. unwto. org/media/news/en/press_det. php? id=5361. Accessed 25 October 2012. Article Summary-1 Zahed Ghaderi and Ahmad Puad Mat Som (2012). Impacts of Global Economic Crisis on Tourism Business in Penang. South Asian daybook of Tourism and Heritage. 5, pp. 08. Key Point-1 This bind tells us about the impacts of recent economic crisis on tourism business in Penang (Malaysia). Tourism industry is always helpless to various crises and disasters, and its growth has been badly affected due to vitriolic situations.This paper was part of a query which has been conducted in Penang and uses qualitative research methodology. The level of impacts was different for industry and their businesses decreased for a certain extremity of time. It was found that the recent economic crisis formed many negative impacts for businesses in Penang and various strategies have been applied to lessen the negative effects. The paper also argues that the crisis had consequent effects and created many challenges for tourism industry. Key Point-2Recent economic and fiscal crises that affected tourism industry from 2007 through 2010 and further has thrown considerable attention on the role that crisis measures play in tourism. (Hall, 2010). The scope and surface of impacts were so severe, that the World Tourism Organization estimated that international tourist arrivals fell by 4% in 2009, and many destinations in the world account negative growth. As Penang is a mature tourist destination in Malaysia was also affected by recent global economic crises. Attracting many international leisure and business tourists gives threats and opportunities to this destination.Threats because these markets highly depend on global economic situations and variation in the number of arrivals can create negative impacts for tourism industry. Comment and digest The preceding(prenominal) study tells us that tourism industry in Penang was struck by global financial and economic crises. However they were not equal for different hospitality industries in Penang, although they canonic that the crisis created many opportunities for their business. It is also important to note that although economic crises affected Penang as a tourist destination.Tourism business in Penang also looked at this crisis as an fortune for organizational learning and they obtained valuable experiences on how to manage the baffling situations. They also believed that there is an immediate need to develop a tourism crisis management plan that integrates all tourism business in the raise as the industry is very delicate to external factors. Article Summary-2 Carmen Babaita, Marilen Pirtea, Andreia Ispas (2010). superior tourism before and after economic crisis in the hotel indu stry from Timisoara, Romania. WSEAS transactions on Business and Economics. , pp. 10 Key Point-1 This article demonstrates information on the concept of proficient tourism and its associated terms and how the global economic crisis has affected this valuable segment financially, particularly in tourism industry. The research was conducted in two periods before and during the economic crisis and targeted 13 hotels of 3 and 4 stars from the hotel market in Timisoara. The study projected a series of related research regarding the tourism and services from the hospitality field, which was in the position of finding new ways to attract and retain business customers.Also according to authors Hotels check up oned in 2009-2010 except for a 4 Star Hotel said they were affected by the financial crisis. Key Point-2 According to the article, the competitive advantages for Romania as tourist destination were unaccustomed destination markets location in Central-Eastern Europe, the existence of large international hotel bondage knowledge of English by a large part of the young population upcoming professional specialization of the Romanian companies with the opportunity to become trusted partners for any global organizations, also placed in Romania.Taking into account the addition of the professional travel motivation in the definition of tourism and tourists, there were numerous clashes of opinion, having prevailed the opinion that professional tourism produces the same economic effects at the destination of the traveler or visitor as the recreational tourism these effects can be an increasing or a stimulating economic activity, an increased turnover of firms specialize in tourism benefits and an increased revenue from tourism balance. Comment and analysisAccording to the above study, it can be analyzed that the economic crisis had a major affect on the hotel market activity in Timisoara. The hotel management has always been in a position to find intellectual and resou rceful solutions to attract customers, which are scarce and more demanding. Accommodation are still limited, their number is significantly lower to the accessible needs. Starting a project with European cash in hand that allow in design, site plan of new hotels, even hotel chains, could be the spot to improve job prospects, the number of events, business tourists coming to western markets.Article Summary-3 Protiviti Risk and Business consulting. (2009, June). Impact of the Economic Crises on the hospitality, tourism and leisure industry. Publisher U. S Available from http//www. protiviti. com/en-US/Documents/Newsletters/Global-Financial-Crisis/FinCrisis_Bulletin061909. pdf Accessed 17/09/12. Key Point-1 The current article discusses about the analysis of existing conditions faced by the hospitality, travel and leisure industry, along with a review of the significant issues the management should have concentrated as the economic rises continues to run its run as an economic reco very begins. According to the article the financial crises has impacted both domestic and the domestic i. e. U. S market as well international travel market. The occupancy ratio of domestic travelers to international travelers is approximately 41 (83 percent v/s 17 percent). In response many hotels have reduced number of guests, which is one of the largest expenses at both the hotel and corporate levels. Key Point-2With limited expansion opportunities, many hotels and companies are looking to improve the effectiveness opportunities, many hotels and companies are looking to improve the effectiveness of their sales and marketing spend and put forward existing brand value to gain customer loyalty and increase market share. Their strategies include print and online advertizing, and marketing directly to national groups that initially have arranged events at their properties. As in other industries, cost management and controls spend have become important areas of focus for owners and o perators.Centralizing or outsourcing business processes (e. g. , payroll, accounts payable) is among numerous strategic initiatives hospitality management is undertaking. Comment and analysis Based on the article it can be concluded that companies are using different strategies to maintain themselves during the global economic crises. For firms in hospitality and tourism industry, it is important for management to maintain customer expectations, manage to maintain customer expectations, manage costs, optimize cash flows and working capital, and maintain debt obligations.Additionally, many in the industry are using the current economic crisis as an opportunity to gain market share. Through increased marketing and advertising initiatives, companies are striving to maintain existing customers while also locating themselves to be top-of-mind for industry consumers once the economy begins to recover. Summary-4 Crises Management in Hospitality Industry Case of Croatia Cizmar, Sanja Vlahov , Antonio. An Enterprises Odeyssey. International Conference Proceeings 1576-15-89, 4, 20. Zagreb University of Zagreb, Faculty of Economics and Business. (May 26-May 29, 2010)Key Point-1 This article tells us about the 2009 economic on the hospitality in Croatia. It tells that a strategic approach to the crisis management in the hospitality industry both on government and private level sectors. On government level, the article examines the overall process of dealing with the crises as well as pre-crises planning. The research findings tell that the Croatian government, got failed in the pre-crises management but in tourism sector it handled the crises in a very effective way, thus secure the country tourism results in the year of global economic crises.A survey done in on a small fraction of Hospitality companies in Croatia, revealed that top level managers understood the importance of crises management measures and also they were regular in their implementation. The authors also concluded that global economic crises cannot be stopped but, the impact on hotel industry can be limited both by private organizations and public sectors. Key Point-2 In 2009, world economy has faced a rare crisis, activating severe recession that critically affected tourism industry.In Croatia two percent drop of overall tourist arrival, and one percent increase of overall overnights has been recorded in 2009 in comparison to 2008. The drop in tourism receipts of Croatia has been much stronger than the drop in the arrivals, and is expected to reach 15. 5% compared to next year. A typology of crises, which is important for further discussion in the paper, is based on the types of domains or origins or causes of the crises. Complexity of the crises origins affects that lifecycle and duration of the crises, thus impacting its intensity and impacts to organizations. Since tourism industry is very ulnerable to different crisis, the scope of crises impacts in tourism is multilevel. Out o f all 24 crises management measures, 14 measures have significant correlation between managers have significant correlation between managers perception of importance and its usage. quartet measures belong to group operation, investment, and environment and three measures to group human resources. Comments & Analysis This article analysiss the way of coping with the economic crisis on government and company managerial level in the hospitality industry of Croatia, with regards to 2009 economic crisis.In deep economic crisis as it was in 2009, which has had a significant impact on the hospitality industry market and financial position, only synchronized actions of government and companies management may spawn positive results in crisis prevention and especially in a phase of coping with the crisis. falsifiable survey shows that top managers of Croatian hospitality companies management may generate positive results in crisis prevention and especially in a phase of coping with crisis. The survey should be done on the same consume of hospitality companies in order to reveal which company has succeeded to recover practicable performance in a shorter period. Parallel, the research should aim to reveal which group of crisis management measures generates the fastest recovery of companies operating performance in a post crisis period. Article Summary-5 Carmen Babaita, Marilen Pirtea, Andreia Ispas (2010). Professional tourism before and after economic crisis in the hotel industry from Timisoara, Romania. WSEAS Transactions on Business and Economics. 7, pp. 10Key Point-1 This article demonstrates information on the concept of proficient tourism and its associated terms and how the global economic crisis has affected this valuable segment financially, particularly in tourism industry. The research was conducted in two periods before and during the economic crisis and targeted 13 hotels of 3 and 4 stars from the hotel market in Timisoara. The study projected a series o f related research regarding the tourism and services from the hospitality field, which was in the position of finding new ways to attract and retain business customers.Also according to authors Hotels surveyed in 2009-2010 except for a 4 Star Hotel said they were affected by the financial crisis. Key Point-2 According to the article, the competitive advantages for Romania as tourist destination were unusual destination markets location in Central-Eastern Europe, the existence of large international hotel chains knowledge of English by a large part of the young population upcoming professional specialization of the Romanian companies with the opportunity to become trusted partners for any global organizations, also placed in Romania.Taking into account the addition of the professional travel motivation in the definition of tourism and tourists, there were numerous clashes of opinion, having prevailed the opinion that professional tourism produces the same economic effects at the des tination of the traveler or visitor as the recreational tourism these effects can be an increasing or a stimulating economic activity, an increased turnover of firms specialized in tourism benefits and an increased revenue from tourism balance. Comment and analysisAccording to the above study, it can be analyzed that the economic crisis had a major affect on the hotel market activity in Timisoara. The hotel management has always been in a position to find intellectual and resourceful solutions to attract customers, which are scarce and more demanding. Accommodation are still limited, their number is significantly lower to the accessible needs. Starting a project with European funds that include design, site plan of new hotels, even hotel chains, could be the key to improve job prospects, the number of events, business tourists coming to western markets.